Nursing Service
Introduction
The Nursing Service Division operates as an organized professional entity
within Hospital Kuala Lumpur and reports to the hospital management through
the Chief Matron. Its primary responsibility is to provide clinical,
managerial, and educational support to ensure the delivery of exemplary
nursing care in accordance with established professional standards.
The division strives to cultivate a customer-focused environment that
addresses the physical, psychological, social, and spiritual needs of
individuals. Additionally, it is committed to enhancing the quality of
working life for nursing personnel and fostering opportunities for their
professional growth.
Services
The Nursing Service Division at HKL is overseen by a U42 Chief Matron. This
division extends support services to all areas requiring its expertise and
is subdivided into 13 clinical nursing areas, each led by a U42/U36 Matron.
Delegation of Functions
i. The Chief Matron assumes overall responsibility for the organization,
direction, coordination, and oversight of nursing services, reporting
directly to the Deputy Director of Medical Services at HKL.
ii. Chief Matrons are tasked with ensuring the efficient administration and
functioning of clinical nursing areas.
iii. Area Matrons are responsible for the operational management of specific
patient care within the Nursing Service Division.
iv. Clinical Nurses (U42) are responsible for delivering comprehensive
patient care and providing Continuous Nursing Education for fellow nurses.
v. Nursing Sisters oversee the administration of patient care within
designated units.
vi. Staff Nurses provide personalized care to patients within nursing units.
vii. Community Nurses and Assistant Nurses assist in delivering patient care
within nursing units.
Personnel Management
All newly recruited nursing personnel at HKL are required to report to the
Chief Matron upon commencement of duty. They undergo orientation at three
levels:
1. Central Orientation, organized and conducted by the Training Unit &
Continuous Education Centre.
2. Area Orientation, conducted by the respective Area Matron.
3. Unit/Ward Orientation, conducted by the Nursing Sister of the respective
unit/ward.
Contact Information
Tel: 03-2615 5005
Fax: 03-2698 9845
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